Working a job

Every job you're booked for lives in the Bookings tab, with the address, directions and a way to message the family. When the job ends, you confirm your hours in the app, and that's what starts your payment.

The Bookings tab

The Bookings tab has three lists: Active, Completed and Canceled. A dot on the tab means you have a booking you haven't seen yet. An empty list says so, for example "Your bookings will appear here :)" under Active, and the same for completed and canceled bookings.

Each booking card shows the family, the date and time, and a status:

Before the job

Reminders

The top of your Jobs tab also shows the booking from 24 hours before it starts, and counts down in its last hour.

The booking details

Tap a booking to open it. You'll find the family at the top (tap to see their profile), the date and time, and these sections:

Below those are Cancellation policy, Get help and, in red, Cancel job. The ⋯ menu at the top right also has Cancel job.

Get directions

1. Tap Get directions under the address.

   A menu opens with your options.

2. Pick a maps app.

   Choose Open in Maps, Open in Google Maps or Open in Waze, or Copy Address to paste it somewhere else.

Talk to the family

Two buttons sit at the bottom of every active booking.

• Message opens your chat with the family in the app. It's the best place for questions about the job, because the conversation stays with the booking.
• Contact lets you Text or Call the family's phone. If your phone can't text or call, the app offers Message in Wyndy instead.

The chat opens when you're booked and stays open until 24 hours after the job's scheduled end. The chat tells you when it closes, and then shows "This conversation has closed". Families with a Wyndy Membership can keep chatting with you after that.

You can also tap the family's name at the top of the booking to open their profile. While you have a booking with them, it shows Message and Call, and tells you until when you can message them.

See Messaging for replies, reactions and the rest of the chat.

End the job and confirm your hours

Once the job's start time has passed, End job appears at the top of the booking. Tap it when you finish.

1. Tap End job.

   The Confirm hours screen opens.

2. Check the START TIME and END TIME.

   They start filled in with the scheduled times. Change either one if the job started late or ran over. The total shows in hours and minutes as you change them.

3. Tap Confirm hours.

   The end time must be after the start time. Tap Go back if you're not ready.

4. Leave a review of the family.

   Rate them and add a few words for other sitters, then tap Continue. Tap the × to skip. See Reviews.

A summary screen counts your completed jobs, for example "12 jobs complete", and shows WHAT'S NEXT?:

1. Parent will confirm hours.
2. Payment is processed.
3. You get paid.

Tap Continue to go back to your Bookings. The booking now shows Waiting for Payment.

What the family sees

The family gets a "Time to pay" notification as soon as you submit. They check your hours, can change them, can add a tip and leave a review, then pay. If they don't pay within 24 hours of you submitting, their card is charged automatically.

When they pay, you get a notification and the booking moves to Completed. See Getting paid.

If you need help

Tap Get help on the booking, or go to Me, then Help. Pick a topic (Jobs, Payments, Bookings, Account or Something else), describe what's going on under Your message, and tap Submit. The care team follows up shortly.

If something is urgent during a job, reach the family right away with Contact.

Good to know

• End job only appears once the job's start time has passed, and disappears after you submit your hours.
• The times you pick on Confirm hours are in the job's time zone.
• If you forget to tap End job, the Jobs tab shows Confirm your hours and the booking shows Submit Hours until you do. The family can't pay until you submit.
• Parking instructions and meeting spot are hidden once a job is cancelled.
• Completed and cancelled bookings don't have a Cancel job option.

Questions

The job ran longer than planned. Do I get paid for the extra time?

Enter the real end time on Confirm hours. The family reviews your hours before paying, and you're paid for the hours they confirm.

When does the chat with the family close?

24 hours after the job's scheduled end, unless the family has a Wyndy Membership.

I submitted the wrong hours. What now?

Message the family so they can correct them before they pay, or contact the care team from Me, then Help.

Do I have to review the family?

No. Tap the × on the review screen to skip it.

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