Accounts and signing in

You sign in to Wyndy with your phone number and a one-time code sent by text. There's no password to remember, and one phone number can hold both a parent profile and a sitter profile.

Sign in or sign up

New and returning users start the same way. There's no separate log-in button.

1. Open the app and tap Find childcare or I'm a sitter.

   The first screen shows a row of sitters' faces with "Find background-checked college sitters near you" under them. Parents tap Find childcare. Sitters tap I'm a sitter. By continuing, you agree to the Privacy Policy and Terms of Service.

2. Enter your phone number and tap Continue.

   The screen reads "Login with your phone number" for parents and "Get started with Wyndy" for sitters. Numbers are US numbers with a fixed +1. Continue turns on once you've typed 10 digits.

3. Enter the code we text you.

   The screen says "Enter the code we just texted you". Type the 6-digit code. It submits on its own once all 6 digits are in. Didn't get it? Tap Resend Code.

What happens next

If you signed up with an email address

Some older accounts were set up with an email and password. To reach that account with your phone number:

1. Tap I already have an account.

   It's on the Create your account screen after you verify your number.

2. Enter your Email and Password, then tap Continue.

   This links your verified phone number to that account, so next time your phone number is all you need.

Forgot the password? Tap Forgot password, enter your email address and tap Continue. You'll see "Reset password instructions have been sent to your email."

If no account matches, the app shows "No Account Found" with Create New Profile and Contact Support. If you try to sign up with an email that's already in use, the app says "It looks like you already have an account. Please sign in." and offers Sign In.

One number, two profiles

Your phone number can hold one parent profile and one sitter profile. They're separate: each has its own jobs, messages and settings.

If you already have the other profile, you go straight into it. If you don't, you're signed out and taken to the other side's phone screen with your number filled in. Confirm the code, then sign up as a parent or apply as a sitter.

If switching fails, the app shows "Error Switching Profile". Try again in a moment.

Sign out

Go to Me and tap Logout at the bottom. Confirm with Yes, logout. While you're still signing up, use the ⋯ menu at the top and tap Log Out.

Errors you might see

Suspended accounts

If your account is suspended, you'll see "Account Suspended" when you sign in: "If you believe this is a mistake or have questions, please contact our support team for assistance." Tap Contact Support, or Logout.

Good to know

• Your phone number is also your verification: every Wyndy account confirms its number with a one-time code, and profiles show this as part of Wyndy Verified.
• Only US phone numbers work.
• If the app can't connect when it opens, it shows "Can't reach Wyndy" with a Retry button. Without internet, it shows "You're Offline".
• If your app is too old to keep working, it shows "Update Wyndy to continue" with an Update the app button.
• Deleting one profile doesn't delete the other. See Deleting your account.

Questions

Do I need a password?

No. You sign in with your phone number and a code. A password only matters if you're linking an older account that was set up with email.

I'm not getting the code

Check the number, wait a moment and tap Resend Code. If you see "Too many attempts", wait a few minutes before trying again.

Can I be a parent and a sitter?

Yes, on the same number. Use Switch to Sitter Profile or Switch to Parent Profile under Me, then Account.

I changed my phone number

Write to the care team from Me, then Help, or from our contact page.

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