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Payments and receipts
Your cards, your job history, receipts and Wyndy credit.
On this page
- Open your payment history
- What's on the Payments screen
- How the totals add up
- Receipts
- What a receipt includes
- Receipts for cancelled jobs
- Emailed receipts
- Questions about a charge
- Wyndy credit
- Good to know
- Questions
- Where do I get a receipt for my records?
- Why doesn't my total match my bank statement for the month?
- Can I choose not to use my credit on a job?
- Where's a job I cancelled?
- Related
The Payments screen shows your Wyndy credit and every job you've completed, with what you paid, one year at a time. Each job also keeps a full receipt on its own page, and a receipt is emailed to you after every payment.
Open your payment history
-
Tap Me, then Account.
Under Booking, the Payments row reads "Wyndy credit & job history". If you have credit, the amount shows on the right. -
Tap Payments.
The screen opens on the current year.
What's on the Payments screen
| Part | What it shows |
|---|---|
| You've got credit | Your Wyndy credit balance, with "Automatically applied to your next booking". Only shown when you have credit. |
| Jobs completed | How many jobs you completed in the selected year. |
| Spent in the year | The total you paid for those jobs. |
| Completed jobs | One row per job, newest first: the sitter's photo and name, the date, and what you paid. |
| Year button | Next to Completed jobs. Tap it to open Select Year and pick any year from 2020 to now. |
Tap a row to open that sitter's profile, where you can favorite them or start a new job with them. If you haven't completed a job in the year you picked, the list says "You haven't completed any jobs yet".
How the totals add up
Each row shows the amount actually charged to your card for that job: the sitter's pay for the hours, any tip and the fees, minus any Wyndy credit used. Spent in adds those rows up. For example, if you paid $96.32 for a job in March and $64.80 for one in June, the 2026 view shows 2 jobs completed and $161.12 spent.
A job counts in the year it was scheduled to start. Cancelled jobs aren't in this list, even if a cancellation fee was charged.
Receipts
Every paid job keeps a receipt at the bottom of its page in the app.
-
Open the Jobs tab.
Recent jobs are under Past jobs. Tap See all for older ones. -
Tap the job.
Scroll down to the receipt. -
Tap Share or Detailed PDF.
Share sends an image of the receipt through your phone's share sheet. Detailed PDF makes a PDF copy you can save, print or send.
What a receipt includes
- A short reference number and "Payment complete".
- Your sitter and Where (the address).
- The date, Booked for (the scheduled time) and Time worked (the hours your sitter submitted). If they differ by 5 minutes or more, a line says so, such as "30m longer than the 4h booked".
- The charges: the rate times the time worked, Processing fee, Service fee, Tip for Maya and Wyndy Credit, each only when it applies. Tap the info icon next to a fee to see what it's for.
- Total paid.
- Your review of the sitter, and the rating they gave you, once there is one.
Receipts for cancelled jobs
A cancelled job's receipt is stamped VOIDED. It shows Care provided at $0.00, the Cancellation fee, and Total charged, with a note saying either "Only the $20 cancellation fee was charged." or "You were not charged for this cancelled job." See Cancelling a job.
Emailed receipts
After each payment, Wyndy emails a receipt to the address on your account. If you're charged a late cancellation fee, you get a separate email receipt for that too.
Questions about a charge
Open the job and tap Questions about this charge?. The help screen opens with a chip naming the job's date and your sitter. Write your question and tap Submit. The care team sees which job you mean.
Wyndy credit
Credit comes off your next payment on its own. You don't enter a code or choose to use it.
| How you get credit | Amount |
|---|---|
| A friend you invited completes their first booking | $20 |
| Your sitter cancels within 24 hours of the start | $10 |
You can see your balance in three places: the credit pill at the top of the Me tab, the Payments row under Me, then Account, and the You've got credit card on the Payments screen.
When you pay for a job, the credit appears as its own line on the payment summary and the receipt. If it covers the whole job, the job reads "Covered by your credit" before you pay, and "Paid with Wyndy Credit" in your past jobs. More in Credits and referrals.
Good to know
- Your card isn't shown here. You add or change it when you book or pay. See Payment and payout methods.
- Membership charges aren't in this list. It only covers jobs. Your membership's billing is under Me, then Membership.
- A job appears here once it's paid. A job waiting for your sitter's hours, or waiting for you to pay, isn't in the list yet.
Questions
Where do I get a receipt for my records?
Open the job from Past jobs and tap Detailed PDF. You also have the emailed receipt from when you paid.
Why doesn't my total match my bank statement for the month?
The Payments screen groups jobs by the year they started, not the date your card was charged. Your card is charged when you pay, or automatically 24 hours after your sitter submits their hours.
Can I choose not to use my credit on a job?
No. Credit is applied automatically to your next payment.
Where's a job I cancelled?
Under Past jobs on the Jobs tab, marked Cancelled. It isn't in the Payments list, which only shows completed jobs.
Related
Still stuck? Open the Wyndy app and go to Me, then Help, or contact the Wyndy team.