Glossary

These are the words Wyndy uses in the app and in these docs, from A to Z. Each entry says what the word means on Wyndy and links to the page that covers it.

Labels in bold are written exactly as they appear in the app.

A

Account Suspended: a screen shown when an account can't be used. It has Contact Support and Logout. Troubleshooting

Applicant: a sitter who applied to your job. Applicants appear on the job's applicant list, with your favorites first. Applicants and booking

Applied: the sitter's tab listing every job they've applied to. A job's button also changes from Apply to Applied. Applying to jobs

Application review: the Wyndy team's manual review of every sitter application, including childcare experience, written answers and references. It takes 2 to 3 business days on average. Applying to Wyndy

Automatic charge: if a parent doesn't pay within 24 hours of the sitter submitting hours, the card on file is charged for the submitted hours. Paying and tipping

B

Background-checked: the badge every approved sitter carries. It means they passed Wyndy's application review, identity and SSN trace, criminal records check and sex offender registry check. Badges and verifications

Backup sitters: other sitters nearby who applied to a job you shared only with chosen sitters. You get a "Backup sitters available" push when they do. Inviting specific sitters

Block: stops someone from interacting with you on Wyndy. Parents undo it under Me, then Account, then Blocked Sitters. Sitters ask the care team to undo it. Blocking and reporting

Book: the button that hires a sitter for your job. The booking is confirmed straight away, with no second confirmation from the sitter. Applicants and booking

Booked: the status of a job with a sitter booked that hasn't started yet. Job and booking statuses

Booking: a sitter's place on a job, from the moment the family books them. Sitters find theirs in the Bookings tab, under Active, Completed or Canceled. Working a job

C

Calendar view: a way to see the sitter Jobs feed by date. Tap a day to see the jobs on it. Finding jobs

Cancellation fee: $20, charged when a parent cancels a booked job less than 24 hours before it starts, or after it has started. It goes to the sitter. Cancelling a job

Cancellation policy: the rules for cancelling, for both sides. Open any booked job and tap Cancellation policy to read it. Cancelling a job

Chat theme: the look of a chat. "You both see the theme you pick." Messaging

Children: the kids you save once under Me, then Children, and pick on each job. The form marks a child's name and birthday "Only visible to you". Sitters on a job see the age, and a sitter you've booked also sees the first name on your profile. Children and locations

Confirm hours: the sitter screen for submitting the start and end times they worked. "Double check your start and end time, submit your hours and get paid!" Working a job

D

Decline: on the sitter side, hides a job from your feed, with Undo. On the parent side, the X on an applicant clears them into Declined. Finding jobs

Dots: the payout service that moves a sitter's earnings to their bank. The Earnings screen says "Payout transfers secured by Dots". Getting paid

Draft job: a job post you started and didn't finish. Each step saves as you go, and Me, then Draft Jobs lists them. Draft jobs

E

Earnings: the sitter screen with your Wyndy Balance, Transfer to Bank, and what you earned each year. Getting paid

End job: the button a sitter taps when a job is over. It opens Confirm hours. Working a job

College verified: shown next to a sitter's college when Wyndy confirmed they attend or attended it, through the National Student Clearinghouse, a school .edu email, or an uploaded document. Badges and verifications

Est. Total: the estimated cost of a job before it happens. The final total follows the hours your sitter submits. Fees and charges

F

Favorites: sitters you've saved with the heart. They're listed under the Favorites chip on the Sitters tab. The wrap-up puts it this way: "Favorites see your jobs first." Reviews and favorites

G

Get help: a link on a job, and the Help row on the Me tab, that sends a message to the Wyndy care team. Getting help

Give $20, get $20: the parent referral. Your friend gets $20 toward their first booking, and you get $20 in credit when they complete it. Credits and referrals

Group: a job posted for a group of children, such as a church event, under a group name. Tap "Hiring for a group?" when you pick the children. Churches and groups

H

Happening now: a booked job between its scheduled start and end. It follows the schedule, since the app doesn't clock sitters in. During a job

I

ID Verified: the badge a parent gets after the one-time ID check, a government ID scan and a selfie match. ID verification for parents

Inbox: the tab with all your conversations. A dot on it means unread messages. Messaging

Instant booking: how booking works on Wyndy. When a sitter applies, they commit to the job, so a parent's Book confirms it with no second step. "Only apply if you're ready to work this job." Applying to jobs

Invite: sending a job to a specific sitter, to sitters you've booked before, or to your favorites, using the Post to step. They get "{Parent} invited you". Inviting specific sitters

J

Job: what a parent posts: a date and time, the children, a place, a rate and a description. Posting a job

Job alert: the push a sitter gets about a new job, "New job from {Parent}". Job alerts and invites

Job Reminder: the push before a booked job. Parents get it about 25 hours and 2 hours before. Sitters get it 2 hours before. Every notification

L

Late cancellation: cancelling a booked job less than 24 hours before it starts, or after it has started. Parents pay $20. Sitters get a warning, then a pause, then a suspension, counted over 90 days. Cancelling and reliability

Locations: saved addresses. Parents add parking and meeting-spot notes. Sitters set where they'll travel from under Locations & availability. Children and locations

M

Membership: the Wyndy Membership for parents, $191.99 a year. It removes service fees and lets you message sitters before booking and after a job. Wyndy Membership

Messaging window: for parents without a membership, a chat stays open until 24 hours after the scheduled end of your latest job with that sitter. Messaging

N

Needs your attention: the Jobs tab section for jobs waiting on you, such as applicants to review or hours to pay for. Your Jobs tab

No-show: a sitter who misses a job without notice, which leads to an immediate account review. A family who isn't there for a booked job pays the sitter 50% of the total. Cancelling and reliability

Not filled: a job whose start time passed with nobody booked. Job and booking statuses

Notified about this job: the sitters Wyndy told about your job, listed on the applicant list. Applicants and booking

P

Pay & finish: the button at the end of the wrap-up, showing the amount: Pay {amount} & finish. Paying and tipping

Planning Center: an integration for churches and groups. Sitters you book are added to your Planning Center people automatically. Churches and groups

Platform fee: a fee on a sitter's earnings for sitters without a subscription. Subscribers pay none. Sitter subscription

Post to: the posting step where you choose who gets a job: All sitters, Previously booked, Favorites, or the sitter you started from. Inviting specific sitters

Posted: a job that's live and looking for a sitter. Job and booking statuses

Previously booked: the sitters who've finished a job for you. It's a chip on the Sitters tab and a row on the Post to step. Finding sitters

Processing fee: card processing on each job: 3.5% without a membership, 2.9% with one. Fees and charges

R

Rate: the hourly amount a job pays, from $16 to $150. Your sitter earns rate times hours worked. Rates and Smart Rate

Ready to pay: your sitter submitted their hours and the job is waiting for you to pay. Paying and tipping

Recurring care: a weekly schedule that starts with a trial job. If the trial goes well, you keep working together. Recurring care

Reminder chips: small cards at the top of a sitter's Jobs tab that follow their next bookings, from Upcoming job to You got paid. Job and booking statuses

Report Profile: tells the Wyndy team about a profile. "Tell us why you're reporting this profile..." Blocking and reporting

Review: a 1 to 5 star rating with optional words, left after a job. Parents review sitters on the wrap-up, and sitters review families after their hours. Reviews and favorites

S

School Code: a code that links your account to a school. Wyndy donates to that school every time you hire a sitter. It isn't a discount. Credits and referrals

Service fee: 20% of your sitter's pay plus tip, up to $20 a job, for parents without a membership. Fees and charges

Sitter subscription: the sitter plan, $19.99 a month after a free trial, shown as Membership on the sitter Me tab. Sitter subscription

Smart Rate: the rate the app suggests for your job, from what families nearby pay for similar jobs. Rates and Smart Rate

Starting soon: a booked job in its last two hours before the start, for parents. Sitters see a Starting soon chip in the last hour. Job and booking statuses

Submit Hours: the sitter status once a job's scheduled end has passed and the hours aren't in yet. Working a job

Switch profile: moving between your parent and sitter profiles on the same phone number, from Me, then Account. Switching between parent and sitter

T

Tip: an extra amount for your sitter, added on the wrap-up. "100% of your tip goes to your sitter." Paying and tipping

Transfer to Bank: moves your Wyndy balance to your bank, for $1.50 a transfer. Getting paid

Trial job: the first date of a recurring job. You book a sitter for the trial date before you settle into a schedule. Recurring care

U

Upcoming jobs: the Jobs tab section for posted jobs and booked jobs that haven't started. Your Jobs tab

V

Viewed this job: sitters who opened your job without applying, listed on the applicant list. You can message one and ask if they can take it. Applicants and booking

W

Waiting for Payment: the sitter status after you submit hours, until the family pays. Getting paid

Wrap-up: the parent screen after a job: "Check the hours and your selections, then pay." You can edit the hours, rate your sitter, add a tip and add them to Favorites. Paying and tipping

Wrapping up: a job whose scheduled end has passed, waiting for the sitter's hours. Job and booking statuses

Wyndy Balance: a sitter's earnings that are "Available to transfer" to their bank. Getting paid

Wyndy credit: money on a parent's account, such as a referral reward or the $10 you get when a sitter cancels late. "Automatically applied to your next booking." Credits and referrals

Wyndy Member: a label on a profile that has an active membership (parents) or subscription (sitters). Badges and verifications

Wyndy Verified: the profile section that lists every check a sitter or parent passed. Badges and verifications

Questions

What's the difference between a job and a booking?

A job is what a parent posts. A booking is a sitter's place on that job once the parent books them. One job can have more than one booking, such as a group job with several sitters.

Is Wyndy credit the same as a school code?

No. Credit comes off what you pay. A school code doesn't change your price: it sends a donation from Wyndy to the school.

Is the sitter subscription the same as the Wyndy Membership?

No. They're separate plans with separate prices. Both appear as Membership on the Me tab of each profile.

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