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Sitter profiles
What each part of a sitter's profile tells you, from verifications to reviews.
On this page
- The top of the profile
- The buttons under the numbers
- Each section, in order
- Your history with them
- About
- The facts card
- Reviews
- Childcare Experience
- Wyndy Verified
- Book or post from a profile
- Messaging from a profile
- More options
- Share a profile
- Good to know
- Questions
- Why does a sitter say New to Wyndy instead of a rating?
- Are certifications verified?
- Why can't I message this sitter?
- Related
A sitter's profile is everything Wyndy knows and they've shared: their rating, experience, education, the ages they work with, reviews from other families, and every check they passed. Open one from the Sitters tab, search, your Favorites, a chat, or a job's applicants.
The top of the profile
The profile opens on the sitter's photo, with their name and a verified mark beside it. Tap the photo to see it full screen. Under the name, a row of numbers sums them up at a glance.
| You see | What it means |
|---|---|
| A star and a number, such as 4.9 rating | Their average rating from families who've booked them, out of 5. |
| New to Wyndy | No family has rated them yet. It takes the rating's place. |
| A bookings count, such as 14 bookings | Jobs they've completed on Wyndy. Shown once they have 10 or more, or when they have bookings but no years of experience listed. |
| Years, such as 3+ yrs experience | Their total babysitting experience. Shown instead of bookings for sitters with fewer than 10. |
| Background-checked, framed by laurels | They passed every Wyndy check. Tap it to see which ones. |
Tap New to Wyndy, Background-checked or most of the details further down to see a plain explanation, such as "Sarah is new to Wyndy and hasn't been rated yet." On Background-checked, swipe up to see the full list of checks. When you can message the sitter, these explanations also offer Message with their name.
The buttons under the numbers
- Favorite adds them to your Favorites. It changes to Favorited; tap again to remove them.
- Message opens a chat. If you haven't booked them, you need a membership and a verified ID first (see below).
- Share makes a shareable card of their profile.
Each section, in order
Your history with them
If you've booked this sitter before, a card at the top says how often, such as "You've booked Sarah 3 times", with the date of the last job and the next one if there is one. Tap Book again to post a job for them. If they're booked with you now but you haven't finished a job together yet, it says they're booked with you.
About
What the sitter wrote about themselves, in their own words.
The facts card
Short facts appear as small labels, longer ones as rows. Only the ones the sitter filled in are shown.
| Shown as | Example |
|---|---|
| Where they live now | Lives in Nashville, TN |
| Hometown | Originally from Atlanta, GA |
| Graduation year | Class of 2027 |
| Greek Affiliation | Their sorority or fraternity |
| College, with their major under it | Vanderbilt University, Nursing |
| High School | The school and its town |
| Career Interests | What they want to do after school |
| On-Campus Activity | Clubs, teams and groups at college |
| Off-Campus Involvement | Groups they're part of off campus |
Reviews
Written reviews from families who've booked them, in a row you can swipe. Each shows the family's name, their star rating and what they wrote. If there are more than fit, tap See all to read every one. The section only appears once someone has written a review; star ratings without text count toward the rating at the top.
Childcare Experience
- Babysitting experience. A total, such as "4+ years", split into On Wyndy (since the month they joined, with their bookings count, or a New label for recent sitters) and Before Wyndy (paid babysitting they reported when they applied, marked "self reported").
- Ages Supported. Four age groups, with the ones they work with highlighted: Infant (0 to 1), Toddler (1 to 4), Young Children (4 to 9) and Older Children (9 and up). If you've saved your kids, a line checks them against it, such as "A fit for all your kids", or names any child outside the ages they work with.
- Capabilities. Needs they're comfortable supporting, such as ADHD or autism.
- Certifications. Such as CPR or first aid. Certifications are self reported by all Wyndy sitters.
Wyndy Verified
A card with the sitter's name, photo and the month they joined, plus a Wyndy Member line if they have the sitter subscription. Every sitter on Wyndy completes a multi-step verification before they can work with families. Tap a check to read what it covers.
| Check | What it covers |
|---|---|
| Application review | Wyndy's team reviews every application, including childcare experience, written responses and references. |
| Identity & SSN trace | Run through Sterling, it confirms identity with a Social Security Number and checks past places of residence. |
| Criminal records check | National, state and county records, with any possible match checked against official court records. |
| Sex offender registry | A search of the Family Watchdog national database. |
| Their college, marked College verified | Confirmed through the National Student Clearinghouse, a school .edu email, or an uploaded document such as an acceptance letter. |
Tap Learn the differences between sitter and parent verification to compare how sitters and parents are checked. Questions about a sitter's checks? Tap Message Wyndy Support under the card, type your note and tap Send to Wyndy Support. See Sitter background checks.
Book or post from a profile
| How you opened the profile | At the bottom of the screen |
|---|---|
| From a job's applicants | Message and Book. Book asks you to confirm, then books them for that job. See Applicants and booking. |
| Anywhere else | A Post a job button that says "To {name}". It starts a job post that goes to this sitter, and you can add more sitters on the Post to step. |
Messaging from a profile
| Your situation | What happens when you tap Message |
|---|---|
| You have an active booking with them | The chat opens. |
| Member, ID verified | The chat opens. |
| Member, ID not verified yet | Verify your ID to continue. Tap Verify Now to do the one-time check. |
| Not a member | Become a member to message sitters, with the option to start a free trial. Once you've joined and verified, the chat opens. |
See Messaging for how long chats stay open.
More options
Tap the ⋯ at the top right. A sheet shows the sitter's name, rating and bookings, with these options:
- Message, the same as the button under the numbers.
- Add to Favorites or Remove from Favorites.
- Report opens Report Profile. Tell Wyndy why and tap Send.
- Block asks you to confirm. Blocking prevents the sitter from interacting with you on Wyndy, and you can undo it in your account settings. Tap Confirm Block.
Share a profile
-
Tap Share under the sitter's numbers.
A card appears with their photo, name, Background checked, and their rating, bookings or experience. -
Tap Share card to send it as a picture, or Copy to copy the link.
The link is a wyndy.com page for the sitter's profile. Tap Done when you're finished.
Good to know
- Sections can be missing. A section only appears if the sitter has something in it, so a new sitter's profile is shorter.
- The name at the top. As you scroll, the sitter's name moves into the bar at the top so you always know whose profile you're on.
- Blocked sitters. If you've blocked a sitter, their profile says Blocked and that you can unblock them in your account settings.
- What sitters see. Sitters see the same profile you do. Their own View Profile shows them exactly this page.
Questions
Why does a sitter say New to Wyndy instead of a rating?
No family has rated them yet. Their profile still shows their experience and every check they passed.
Are certifications verified?
No. Certifications are self reported by all Wyndy sitters, and the profile says so under them. The checks under Wyndy Verified are the ones Wyndy runs.
Why can't I message this sitter?
Messaging a sitter you haven't booked needs a membership and a verified ID. You can always message a sitter you have an active booking with.
Related
Still stuck? Open the Wyndy app and go to Me, then Help, or contact the Wyndy team.