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Notifications
The alerts Wyndy sends and how to turn them on or off.
On this page
- Turn notifications on
- Turn notifications off
- What parents are notified about
- What sitters are notified about
- Notifications for everyone
- Email and text messages
- Good to know
- Questions
- Can I turn off only one kind of notification?
- I tapped Allow notifications and nothing happened
- Why didn't I get a job alert?
- Related
Wyndy sends push notifications for the moments that need you: a sitter applies, a job is booked, it's time to pay. You turn them on or off for the whole app in your phone's settings; the app doesn't have separate switches for each kind.
Turn notifications on
The app asks for permission while you sign up. If you said no then, you can turn them on any time.
-
Go to Me, then Account, then Notifications.
The row shows On or Off before you open it. -
Tap Allow notifications.
With notifications off, the screen reads "Never miss a sitter update" (or "parent update" for sitters) and "Turn on notifications to get important messages from sitters and other account activity." -
Allow them in your phone's prompt.
If you turned them down before, your phone won't ask again. Tapping Allow notifications opens your phone's settings for Wyndy instead, where you can switch them on.
Once they're on, the screen says "Notifications are on" and "To adjust sound, alerts, or preferences, manage them in your device settings." Tap Manage in settings to get there. Come back to the app and the screen updates on its own.
Turn notifications off
Open Me, then Account, then Notifications, and tap Manage in settings. Turn off notifications for Wyndy in your phone's settings. You can also change sounds, banners and lock screen alerts there.
What parents are notified about
| When | Title | Message |
|---|---|---|
| A sitter applies to your job | The sitter's name | "applied to your {date} job! Tap to view profile + book." If they're in your Favorites, the title has a ❤️ and it ends "Tap to book your fav sitter!" |
| Other sitters are available for a job you shared with chosen sitters | Backup sitters available | "{Number} backup sitters are available for your {date} job." |
| The day before a booked job | Job Reminder | "Your job with {Sitter} starts at {time} tomorrow!" |
| Two hours before | Job Reminder | "Your job with {Sitter} starts at {time}!" |
| Your sitter cancels | {Sitter} cancelled | If the job is reopened: "We're finding you a new sitter for {date}. We'll alert you as sitters apply." If they cancel within 24 hours, it adds "A $10 credit is on its way to you!" |
| Your sitter submits their hours | Time to pay | "Tap to pay {Sitter}." |
| Before the automatic charge | Payment Reminder | "Tap to pay {Sitter}." |
| Your ID check passes | Identity Verified | "Your identity has been verified. You can now book sitters on Wyndy." |
What sitters are notified about
| When | Title | Message |
|---|---|---|
| Your application is approved | You're approved! | "Your Wyndy sitter account has been approved. You can now start applying for jobs!" |
| A new job near you | New job from {Parent} | "${rate}/hr on {date}. Tap to apply!" |
| A family invites you to a job | {Parent} invited you | "${rate}/hr on {date}. Tap to apply!" |
| A job you applied to opens up again | {Parent} needs a sitter again | "The {date} job you applied to is open again. Still available? Tap to re-apply." |
| A family books you | You're booked! | "{Parent} on {date}. Tap for details." |
| Two days before, if you were booked early | You're on for {day} | "{Parent} at {time}. Tap for details." |
| Two hours before | Job Reminder | "Your job with {Parent} starts at {time}!" |
| A family cancels | Job cancelled | "{Parent} cancelled your {date} job." If they cancel late, it adds that a $20 cancellation credit is on its way. |
| A family gives you five stars | The parent's name | "gave you a 5 ⭐ review!" |
| A family pays you | {Parent} paid you! | "You earned ${amount} for your job on {date}." |
| You've been paid but haven't set up payouts | You have funds waiting! | "You've been paid for your job on {date}. Set up your payout account to receive your funds." |
| A transfer is on its way | Payment Received | "You've been paid! Your pending earnings are on the way to your account." |
Notifications for everyone
| When | Title | Message |
|---|---|---|
| Someone sends you a message | Their name | The message text. |
| Your app version is too old | Your app is out of date! | "Please update your app at your earliest convenience." |
Tapping a notification opens the job, booking, chat or screen it's about. If a notification arrives while you're using the app, it shows as a banner at the top of the screen.
Email and text messages
Some things also come by email. Parents get a receipt by email after paying for a job, and sitter applicants get updates about their application by email. Text messages from Wyndy follow our messaging terms. To stop them, reply STOP to any text from Wyndy.
Good to know
- If the app asks for permission and your phone says no, you may see "Notifications Disabled": "To receive alerts and updates, please enable notifications in your app settings." Tap Open Settings to switch them on, or Not Now.
- Notification settings are per phone. If you use Wyndy on two phones, set each one up.
- A parent and a sitter profile on the same number share the app's notification permission on that phone.
- The dot on the Inbox tab shows unread messages even when push notifications are off.
Questions
Can I turn off only one kind of notification?
Not in the app. Wyndy uses your phone's settings, which turn all of the app's notifications on or off together.
I tapped Allow notifications and nothing happened
If you declined before, your phone opens Wyndy's settings page instead of asking again. Turn notifications on there, then come back to the app.
Why didn't I get a job alert?
Check that notifications are on first. Then keep your locations, distance and availability up to date, so the right jobs reach you. See Locations and availability.
Related
Still stuck? Open the Wyndy app and go to Me, then Help, or contact the Wyndy team.