Getting help

The Wyndy care team answers messages sent from the app or the web. The fastest way to reach them is from the app, where your message carries your account, and the job if you start from one.

Send a message from the app

1. Go to Me, then Help.

   The screen says "We're here for you. Send us a message and our care team will follow up shortly."

2. Write your message under Your message.

   The box says "Tell us what's going on…" Include the date of the job and the person's name if it's about a specific job.

3. Pick a topic under What can we help with?

   It's optional, and it helps your message reach the right person. Tap a topic again to clear it.

4. Tap Submit.

   The button turns on once you've written at least a few characters. You'll see "Message sent. We'll be in touch shortly." Tap Done.

The team replies to the email address on your account.

If the message can't be sent, the app says "We couldn't send that" and keeps what you wrote in the box. Tap Submit again in a moment.

Get help with a specific job (parents)

Start from the job itself, so the team knows which one you mean. Open the job from the Jobs tab:

Sitters can open a booking from the Bookings tab and tap Get help, or write from Me, then Help.

Ask about a profile's verification

On a sitter's or family's profile, scroll to Wyndy Verified and tap Have a question? Message Wyndy Support. The Message Wyndy Support sheet shows who it's about ("About: {Name}") so you don't have to explain. Write your note and tap Send to Wyndy Support.

Reach us without the app

• Use the form on our contact page. It asks for your name, email, whether you're a parent, a Wyndy sitter or something else, and how we can help.
• Email support@wyndy.com.

Use these if you can't sign in, for example if your account was suspended. The suspended screen also has a Contact Support button.

Report a person

To report a profile, open it and tap ⋯, then Report. In a chat, tap ⋯, then Report Profile. See Blocking and reporting.

Good to know

• Help from a job attaches that job automatically. From Me, then Help, mention the job's date so the team can find it.
• For questions about fees, the Fees and charges page may already have the answer.

Questions

How will I hear back?

By email, at the address on your Wyndy account. Keep an eye on your inbox after you write.

My sitter hasn't arrived. What do I do?

Message them from the job first. If you can't reach them, open the job and tap {Sitter} never arrived, or Get help.

I can't sign in. How do I reach you?

Use the contact page or email support@wyndy.com from the address on your account.

Related