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Every notification
Each alert and email Wyndy sends, who gets it and when.
On this page
- How notifications work
- Parents
- Posting and applicants
- Booking and reminders
- If your sitter cancels
- Payments
- Unfilled jobs and account
- Sitters
- Your application
- New jobs
- Booking and reminders
- After a job and payments
- Late cancellations
- Everyone
- In-app alerts that aren't notifications
- Good to know
- Questions
- I'm not getting any notifications
- Can I get fewer job alerts as a sitter?
- Why did I get "Your app is out of date!"?
- Related
This is the full list of push notifications and emails Wyndy sends to parents and sitters, grouped by the moment they arrive. Titles and messages are written exactly as they appear on your phone, with the names, dates and amounts filled in for you.
Push notifications only arrive if you've allowed them for Wyndy in your phone's settings. Emails go to the address on your account. To turn pushes on or off, see Notifications.
How notifications work
- Tapping a push opens the job, booking, applicant list or chat it's about.
- A push that arrives while the app is open shows as a banner at the top of the screen.
- Names are shortened to a first name and last initial, such as "Maya R."
- Times use the time zone of the job, not your phone.
- You can't switch off one kind of push and keep the rest. Notifications are on or off for the whole app.
Parents
Posting and applicants
| When | Title | Message | Docs |
|---|---|---|---|
| A sitter applies to your job | The sitter's name | "applied to your {MM/DD/YYYY} job! Tap to view profile + book." | Applicants and booking |
| One of your favorites applies | The sitter's name and ❤️ | "applied to your {date} job. Tap to book your fav sitter!" | Reviews and favorites |
| You shared a job only with chosen sitters, and other sitters nearby applied too | Backup sitters available | "{n} backup sitters are available for your {date} job." | Inviting specific sitters |
| Sitters have applied to your job | An email about your applicants. | Applicants and booking |
Booking and reminders
| When | Title | Message | Docs |
|---|---|---|---|
| You book a sitter | An email confirming the booking. There's no push, because you just booked. | Applicants and booking | |
| Your ID check passes | Identity Verified | "Your identity has been verified. You can now book sitters on Wyndy." | ID verification for parents |
| About 25 hours before a booked job | Job Reminder | "Your job with {Sitter} starts at {time} tomorrow!" | Your Jobs tab |
| About 2 hours before | Job Reminder | "Your job with {Sitter} starts at {time}!" | During a job |
If your sitter cancels
The title is "{Sitter} cancelled". The message depends on the job.
| Situation | Message |
|---|---|
| Your only booked sitter cancels before the start, and the job is reposted | "We're finding you a new sitter for {MM/DD}. We'll alert you as sitters apply." |
| One of several sitters cancels | "One sitter cancelled for {MM/DD}. Your job is still active." |
| Your sitter cancels after the job started | "Your sitter cancelled after the job started. Please contact support if you need immediate help." |
| Any of these, within 24 hours of the start | The message ends with "A $10 credit is on its way to you!" |
You also get an email about the cancellation. See Cancelling a job.
Payments
| When | Title | Message | Docs |
|---|---|---|---|
| Your sitter submits their hours | Time to pay | "Tap to pay {Sitter}." | Paying and tipping |
| 30 minutes after the hours come in, if you haven't paid | Payment Reminder | "Tap to pay {Sitter}." | Paying and tipping |
| 12 hours after the hours come in, if you still haven't paid | Payment Reminder, and an email | "Tap to pay {Sitter}." | Paying and tipping |
| A job is paid, by you or automatically after 24 hours | Your receipt. | Payments and receipts | |
| You rate your sitter 1 or 2 stars | A follow-up from Wyndy about that job. | Reviews and favorites | |
| You cancel late and the $20 fee is charged | A receipt for the cancellation fee. | Cancelling a job |
Unfilled jobs and account
| When | Title | Message | Docs |
|---|---|---|---|
| Your first job passes its start time with nobody booked | A note about the unfilled job. | Job and booking statuses | |
| You cancel your membership | Confirms the cancellation. | Wyndy Membership |
Sitters
Your application
| When | Title | Message | Docs |
|---|---|---|---|
| You confirm a .edu email address | A verification code to type into the app. | Applying to Wyndy | |
| The Wyndy team needs more for your application | Email from Wyndy Support | A request for your driver's license, proof of enrollment, or a new profile picture. | Applying to Wyndy |
| Your application is approved | You're approved! | "Your Wyndy sitter account has been approved. You can now start applying for jobs!" | Applying to Wyndy |
New jobs
| When | Title | Message | Docs |
|---|---|---|---|
| A family near you posts a job, or opens one to all sitters | New job from {Parent} | "${rate}/hr on {date}. Tap to apply!" | Job alerts and invites |
| A family sends you a job directly, or from their favorites | {Parent} invited you | "${rate}/hr on {date}. Tap to apply!" | Job alerts and invites |
| A job near you still needs sitters | The family's name | "is looking for sitters like you for {MM/DD/YYYY}. Tap for details." | Job alerts and invites |
| A job you applied to opens again after its sitter cancelled | {Parent} needs a sitter again | "The {date} job you applied to is open again. Still available? Tap to re-apply." | Applying to jobs |
| A job you applied to changes time | A job you applied to changed time | "Now {schedule}. Still available? Tap for details." | Applying to jobs |
Job alerts follow the availability you set under Me, then Locations & availability. Your Jobs feed still shows every job in range. See Locations and availability.
Booking and reminders
| When | Title | Message | Docs |
|---|---|---|---|
| A family books you | You're booked! | "{Parent} on {Day, Mon D} at {time}. Tap for details." | Applying to jobs |
| A booked job's time or rate changes | Your booking was updated | "Now {schedule} at ${rate}/hr. Tap for details." | Working a job |
| About 2 days before, if you were booked at least 4 days ahead | You're on for {weekday} | "{Parent} at {time}. Tap for details." | Working a job |
| About 2 hours before | Job Reminder | "Your job with {Parent} starts at {time}!" | Working a job |
| A family cancels your booking | Job cancelled | "{Parent} cancelled your {MM/DD/YYYY} job." A late cancellation adds "A $20 cancellation credit is on its way." You also get an email. | Cancelling and reliability |
Sitters don't get the 25-hour reminder parents get. Instead, the Upcoming job chip appears on your Jobs tab in the last 24 hours.
After a job and payments
| When | Title | Message | Docs |
|---|---|---|---|
| A family pays for your job | {Parent} paid you! | "You earned {amount} for your job on {date}." | Getting paid |
| You've been paid but haven't set up payouts | You have funds waiting! | "You've been paid for your job on {date}. Set up your payout account to receive your funds." | Payment and payout methods |
| A transfer of your earnings is on its way | Payment Received | "You've been paid! Your pending earnings are on the way to your account." | Getting paid |
| You rate a family 1 or 2 stars | A follow-up from Wyndy about that job. | Reviews | |
| A family gives you five stars | The family's name | "gave you a 5 ⭐ review!" You also get an email. | Reviews |
Late cancellations
| When | What you get | Docs |
|---|---|---|
| Your first late cancellation in 90 days | A warning email. | Cancelling and reliability |
| Your second late cancellation in 90 days | An email about the 1-week pause on applying. | Cancelling and reliability |
| Your third late cancellation in 90 days | An account suspension email. The team reviews your account. | Cancelling and reliability |
Everyone
| When | Title | Message | Docs |
|---|---|---|---|
| You sign in | Text message | A one-time code. The app says "Enter the code we just texted you". | Accounts and signing in |
| Someone sends you a chat message | Their name | The message text, or "New message received". | Messaging |
| Your app version is too old | Your app is out of date! | "Please update your app at your earliest convenience." Also sent by email. | Troubleshooting |
| Your account is suspended, or reinstated | Tells you which, and how to reach the team. | Getting help | |
| You ask to delete your account, and when it's deleted | One email for the request, one when it's done. | Deleting your account | |
| You ask to reset your email password | Reset instructions: "Reset password instructions have been sent to your email." | Accounts and signing in |
Text messages from Wyndy follow the Messaging Terms.
In-app alerts that aren't notifications
Some things show up inside the app instead of as a push.
- Sitters see reminder chips at the top of the Jobs tab: Upcoming job, Starting soon, Happening now, Confirm your hours, You got paid and Job canceled. See Job and booking statuses.
- Sitters with notifications off see "Turn on alerts to never miss a job" with Enable.
- Parents see a status line on every job, such as "Waiting for {Name} to confirm their hours".
- A dot on the Inbox tab means unread messages. A dot on the sitter Bookings tab means a booking you haven't opened.
Good to know
- Reminders are only sent if the booking is still active. Cancel a job and its reminders stop.
- When your card is charged automatically, the receipt email is your confirmation.
- The $10 credit in the sitter-cancelled message comes off your next booking automatically. See Credits and referrals.
Questions
I'm not getting any notifications
Check that notifications are on for Wyndy in your phone's settings. Go to Me, then Account, then Notifications: it shows On or Off, and Manage in settings takes you there. More fixes are in Troubleshooting.
Can I get fewer job alerts as a sitter?
Yes. Narrow your distance or pick fewer days and times under Me, then Locations & availability. Your feed still shows every job in range.
Why did I get "Your app is out of date!"?
You're using an older version of Wyndy. Update it from the App Store or Google Play. If the version is too old to use at all, the app shows "Update Wyndy to continue" with an Update the app button.
Related
Still stuck? Open the Wyndy app and go to Me, then Help, or contact the Wyndy team.