Sitter subscription

The sitter subscription is the Wyndy Membership for sitters: a free trial, then $19.99 a month, billed through the App Store or Google Play. You start it as part of your application, and you can cancel anytime.

What it includes

The app lists four perks:

• Trusted families & verified jobs. Every parent on Wyndy verifies their ID before they can book you.
• Unlimited job scheduling and booking. There's no cap on how many jobs you take.
• Easy in-app payments. Families pay you in the app, and you transfer to your bank when you like.
• Member-only perks.

With an active subscription, there's also no platform fee on your jobs. Without one, a platform fee comes out of your pay.

What it costs

Start your subscription

During your application

The Start trial screen comes after the background check. It shows the free trial, the price after it, and "Will renew for" the price on a date. Tap Continue and confirm with your store. If you already subscribe, the app skips this screen.

Later, from the Me tab

1. Go to Me, then Membership.

   If you've never had a subscription, the row says Join Wyndy membership.

2. Tap Start free trial.

   If a trial is available, the screen shows the length of the trial and the date of your first charge. You can cancel anytime before your trial ends.

3. Confirm with your store.

   You'll see Membership unlocked, with the length of your free trial.

If a trial isn't available, for example because you've had one before, the screen offers Renew membership at the monthly price instead.

Check your subscription

The Membership row on the Me tab shows your status:

Tap it to open your Wyndy Membership card. The card shows a status (Active, Cancelled or Expired), your name, and the year you became a member. Below it you'll find:

• The key date: "Renews on", "Trial ends", "Ends", or "Your membership ended", with the date.
• Billing, which shows how you pay.
• Your member perks, or What you're missing if your subscription has expired.

Cancel your subscription

1. Go to Me, then Membership.

   The card should say Active.

2. Tap Cancel Membership.

   The app warns "You will lose your membership benefits" and asks if you're sure.

3. Tap Cancel membership to confirm.

   Or Keep membership to stay. If you pay through the App Store or Google Play, the app opens your store's subscription settings to finish cancelling there.

After you cancel, the card says Cancelled and shows the date it ends. You keep access to trusted families, verified jobs and member-only perks until then.

Renew or restore

• Renew. When your subscription has expired, tap the card or Renew Membership. You'll see "Welcome back" and "Member perks, unlocked".
• Restore Purchases. New phone, or reinstalled the app? Tap Restore Purchases on the Membership screen to bring back a subscription you already pay for on that store account.

Good to know

• If your application isn't approved and you started a subscription, cancel it to avoid future charges. The screen that tells you has a Manage subscription button.
• If you delete your Wyndy account while your subscription is active, the app asks you to cancel the subscription first so you aren't charged again.

Questions

Do I have to subscribe to apply?

Starting the subscription is a step in the application, and it begins with a free trial.

Will I be charged during the free trial?

No. The app tells you the date of your first charge before you start, and you can cancel before then.

I cancelled. Can I still take jobs?

You keep your perks until your membership ends. After that, a platform fee comes out of your pay on each job.

How do I get a refund?

Your subscription is billed by the App Store or Google Play, so refunds go through them. For anything else, contact the care team from Me, then Help.

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