Payment and payout methods

Parents keep one card on file to pay for jobs, and sitters get paid into a Wyndy balance that they transfer to their bank through Dots. Neither is a setting you have to visit ahead of time: the app asks for a card when you first book, and for payout details when you first apply or transfer.

Parents: your card

Your card pays for each job after it's done, plus a late cancellation fee if one applies. Nothing is charged when you post or book.

Add a card at your first booking

1. Book a sitter.

   The first time you book, you see Step 1: Add a card, with "You won't be charged until the job is complete." and a PAYMENT SUMMARY ending in Due today $0.

2. Tap + Add Payment Method.

   The Add card details sheet opens.

3. Enter your card number, expiry (MM/YY), CVC and ZIP.

   The sheet notes "We will store your card details for smooth and secure future purchases."

4. Tap Save Card.

   It turns on once every field is filled. Your card then shows under PAYMENT METHOD by its last four digits, with Edit.

5. Tap Continue.

   Next is the one-time ID check. See ID verification for parents.

If something's missing, the sheet says "Please fill in all card details". If the card can't be added, for example because the number isn't valid, the sheet shows the reason and the card isn't saved.

Change your card

There's no card screen under Account. You change your card wherever the app shows it:

Saving a new card replaces the old one. The new card is used for every charge from then on, including the automatic charge 24 hours after your sitter submits their hours.

If a payment doesn't go through

The pay button shows your total, such as Pay $96.32 & finish. If the card is declined, you'll see "That payment didn't go through. Check your card and try again; you have not been charged." The button changes to Try again. Tap Change to use a different card, then try again. If you have no card on file, the pay button reads Add a payment method.

Your membership is billed separately

The Wyndy Membership is billed through the App Store, Google Play or a card, depending on how you joined. Changing your job card doesn't change how your membership is billed. See Wyndy Membership.

Sitters: getting paid out

When a family pays for a job, your earnings go to your Wyndy balance. You move money from there to your bank whenever you like. Payouts are handled by Dots, and the app shows "Payout transfers secured by Dots" under your balance.

Set up payouts

The app offers setup at two moments. You only do it once.

• After you apply to a job. If you haven't set up payouts, tapping Continue after applying shows "Get paid faster" with "Add your payout details now so payments are ready when you complete a job." Tap Set up payments, or Skip for now.
• The first time you transfer. Tapping Transfer to Bank before setup is complete opens setup instead of a transfer.

1. Tap Set up payments or Transfer to Bank.

   Dots' setup screens open inside the app.

2. Verify your identity and add your tax information.

   Both are required before you can transfer.

3. Add where you want to be paid.

   When you finish, you're returned to the app.

Transfer to your bank

1. Tap Me, then Earnings.

   Your Wyndy Balance shows at the top, marked Available to transfer.

2. Tap Transfer to Bank.

   Once setup is done, Dots' transfer screens open. Follow them to send your balance.

Each transfer costs $1.50, and the money typically reaches your bank in a few business days. For example, moving a $120.00 balance costs $1.50. More in Getting paid.

Notifications about your pay

Good to know

• Parents have one card at a time. Adding a new one replaces the old one.
• Wyndy credit is used before your card. If credit covers the whole job, your card isn't charged. See Payments and receipts.
• Sitters don't need payout details to apply. You can skip setup and still apply and work jobs. Your pay waits until you set it up.
• There's no separate bank setting for sitters in the app. Your payout details live with Dots. If you need to change them and can't from the transfer screens, contact the care team from Me, then Help.
• The sitter subscription is billed through the App Store or Google Play, not taken from your balance. See Sitter subscription.

Questions

Where do I update my card as a parent?

The next time you book or pay. Tap Edit on the booking screen or Change on the payment screen.

Am I charged when I add a card?

No. The booking screen shows Due today $0. You're charged after the job, for the hours worked.

I'm a sitter and I skipped payout setup. Is my money lost?

No. You'll get "You have funds waiting!" after a family pays. Set up payouts from Transfer to Bank and the money moves to your balance.

How much does a transfer cost?

$1.50 per transfer, whatever the amount.

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