Applicants and booking

Once your job is posted, sitters who are free at that time apply, and each one shows up on the job's applicants screen. Booking is one tap: the sitter you pick is booked straight away, with no second confirmation from them, and you're not charged until the job is done.

Open your applicants

When a sitter applies, you get a notification with their name and your job's date, and a dot appears on the Jobs tab. If they're one of your Favorites, a heart follows their name. There are three ways to the applicants:

• Tap the notification. It opens that sitter's profile on top of the applicants.
• On the Jobs tab, tap Review applicants on the job's card, or Confirm Booking if only one sitter applied.
• Tap Continue on the screen you see right after posting.

What the applicants screen shows

The top of the screen shows the job's date and time, a map, and a status in plain words. Under it, a short list says what happens next: "Tap a sitter to read their full profile and reviews", "Book the one you like, or decline to clear them out" and "They're notified right away, and the job is confirmed". With one applicant, the list names them instead, ending "If you confirm booking, {name} is notified right away, and the job is confirmed".

Under the applicants there's a cost estimate, rounded to the dollar, such as "About $99, based on $20/hr for 4 hours", and a reminder that the final total follows the hours your sitter submits. If someone has applied and the job starts soon, a note says how long until it starts and asks you to book someone to lock it in.

The lists on the screen

The viewed and notified lists show a few faces each. Tap See all to open the full list on its own screen. Sitters in these two lists can't be booked until they apply, but you can open their profiles. If nobody has applied and your search has gone quiet, each of them gets a Message button, and the status suggests a sitter who opened your job to write to.

Compare applicants

Each applicant has a card with:

• Their photo and name, with a heart if they're one of your Favorites.
• Free at your time, since they applied to this exact job.
• Their rating and how many families gave it, such as "4.9 from 10 families", and their bookings, such as "12 bookings on Wyndy". A new sitter shows New to Wyndy and "Be {name}'s first family" instead.
• The start of their bio.
• When they applied, such as "Applied 2h ago".

When one applicant stands out on a fact you can check, the top card has a label: Highest rated or Most experienced. Tap a card, or View profile, to read their full profile and reviews. See Sitter profiles.

Decline an applicant

Tap the X on their card. They move to Declined, and a bar at the bottom says they were declined, with Undo. Changed your mind later? Tap Undo on their row under Declined.

Book a sitter

1. Tap Confirm Booking on their card.

   Or open their profile and tap Book at the bottom.

2. Tap Confirm & book.

   The sheet asks Book {name}? and reminds you that Wyndy will let them know they're hired and you won't be charged until the job is complete. Tap Go back to keep looking. On a recurring job the sheet says Book {name} for your trial date and the button is Book for trial date.

3. Finish the booking.

   What comes next depends on whether this is your first booking. See the two sections below.

Your first booking

Before your first booking, you add a card and verify your ID, once. The screen is titled Complete Booking (1 of 2).

1. Step 1: Add a card.

   You'll see the PAYMENT SUMMARY: the rate times the hours, Processing Fee, Service Fee, Est. Total and Due today of $0. Under PAYMENT METHOD, tap + Add Payment Method, enter your card details and tap Save Card. Then tap Continue.

2. Step 2: Verify identity.

   On Complete Booking (2 of 2), tap Verify ID. It's a quick, one-time step to help keep Wyndy sitters safe. You'll scan your driver's license and take a selfie with a secure ID verification partner.

3. Stay on the screen while it's checked.

   It can take a couple of minutes. When your identity is confirmed, the booking is made for you, with no extra tap.

If you close the ID check before finishing, you go back to the booking screen and the sitter isn't booked yet. If it doesn't go through, you'll see Verification didn't go through, sometimes with the reason, such as an expired document. Tap Try again, or Get help to contact Wyndy. See ID verification for parents.

Later bookings

Once you have a card on file and a verified ID, you see one screen, Confirm Booking. It shows the same payment summary and your card, with Edit to change it. No card on file? Tap + Add Payment Method first. Wyndy places your card on file, but you won't be charged until the job is complete. Tap Continue to book.

Members and non-members

The booking screens have a button that reads Become a member & drop the fees if you don't have a membership. With one, it says how much you're saving on this job. Without a membership, the service fee is 20% of the job, never more than $20, and processing is 3.5%. Members pay no service fee and 2.9% processing. See Fees and charges.

After you book

You'll see {name} is booked with their photo, and a note that you can now message them in the app until the job is complete. Tap Say hey to open the chat, or Continue to go back to the job.

From here, the job's page shows the sitter, the chat, calendar options and what happens next. See Your Jobs tab.

Other options on the screen

Tap the ⋯ next to the job's date for View job details, which shows everything you posted, and Cancel job, which asks you to confirm with Yes, cancel job or No, don't cancel. Cancelling before anyone is booked is free.

Good to know

• No second confirmation. Sitters agree to work the job when they apply. When you book, the job is theirs.
• A sitter who's no longer available. If an applicant has since been booked for another job at the same time, or their account isn't active, booking them shows "We could not book this sitter" and "This sitter is no longer available." Opening a notification about a sitter who withdrew says Sitter is no longer available.
• A start time that's passed. You can't book once the job's start has passed. The app says "The start time of your job has passed. Please post a new job."
• Nobody booked by the start. The job closes as unfilled, moves to Past jobs, and you're not charged.
• Group jobs. On a job posted for a group, you can book more than one sitter. Each one appears under BOOKED with Manage {name}'s booking, and each booking is paid separately. See Churches and groups.
• Your address. Applicants see the job's general area. Only the sitter you book sees the full address.

Questions

Am I charged when I book?

No. Due today is $0. You review the hours and pay after the job; if you don't, your card is charged automatically 24 hours after your sitter submits their hours. See Paying and tipping.

Can I message applicants before booking?

With a membership and a verified ID, yes. Without a membership, you can message a sitter once they're booked. See Messaging.

Do declined sitters get a notification?

No. Declining moves them to your Declined list, where you can undo it.

Why haven't any sitters applied?

Check the status at the top. If sitters have looked but not applied, the rate or time may not suit them; if nobody has opened it, there may be few sitters free then. You can message sitters from the viewed list when the search goes quiet, or cancel and post again.

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