How Wyndy works

Wyndy connects families with college sitters who have passed a background check. Parents post a job, sitters apply, the parent books one in a tap, and payment, tips and reviews all happen in the app after the job.

Who's on Wyndy

Both sign in with a phone number. One number can hold a parent profile and a sitter profile. See Accounts and signing in.

A job from start to finish

Posting and applying

A job post covers when (one-time, or a recurring schedule that starts with a trial date), who needs care, a short description with tasks, the address and arrival notes, and an hourly rate from $16 to $150. Smart Rate suggests a rate from what families nearby pay for similar jobs. You can send a job to All sitters near you, to the sitters you've booked before, to your favorites, or to one sitter you started from.

Sitters see open jobs in their Jobs tab, with the date, tasks, children's ages and estimated pay. Before booking, they see an approximate location, not your address. When they apply, they sign a commitment to work the job if you pick them.

Booking is instant

When you book an applicant, they're booked right away, and both of you are notified. You can book from the applicants list on your job. Booking costs nothing up front: the summary shows "Due today $0", and you pay after the job for the hours worked.

Once you've booked, the sitter gets your address, arrival notes and kids' names. The two of you can message in the app until 24 hours after the job ends, or for good with a Wyndy Membership.

Paying after the job

When the job ends, the sitter submits their hours. You review them on Wrap up with {Sitter}, change them if they're wrong, add a tip and a star rating, and pay. If you don't pay, your card is charged automatically 24 hours after the hours were submitted. The money goes to the sitter's Wyndy balance, and they transfer it to their bank.

See Fees and charges for every fee, with a worked example.

If plans change

• A parent cancels 24 or more hours before the start: free. Later than that, including after the start: $20, paid to the sitter. A booked job can be cancelled from its page until its scheduled end.
• A sitter cancels within 24 hours: the parent gets a $10 Wyndy credit, and late cancellations count against the sitter's account.
• Nobody is booked before the start time: the job lapses. Post a new one for another time.

Recurring care and groups

For regular care, turn on Recurring when you post. Pick your trial date and the days you'll need care going forward. Sitters who apply confirm they're free for both. After the trial, "Great fit? Keep working together." For a church or group, choose Hiring for a group? when picking who needs care, and name the group. Groups can sync booked sitters to Planning Center. See Churches and groups.

Safety, in short

• Every sitter passes background checks before they can apply to a job. See Sitter background checks.
• Every parent verifies their ID before booking or messaging a sitter they haven't booked.
• Your address, phone number and kids' names go only to the sitter you book. See Your privacy.
• You can block or report anyone from their profile or your chat.

Questions

Can I message a sitter before I book?

Yes, with a Wyndy Membership and a verified ID. Without a membership, you can message a sitter once you've booked them.

Can I book a sitter I already know on Wyndy?

Yes. Open their profile and tap Post a job. You can send the job only to them.

Do sitters set their own rates?

The parent sets the hourly rate on each job. Sitters choose which jobs to apply to, and can sort their feed by Highest Pay.

Who sees my job?

The sitters you choose on Post to: all sitters near you, the sitters you've booked before, your favorites, or only the one sitter you started from. If you have no favorites, haven't booked anyone yet and didn't start from a sitter, it goes to all sitters near you.

Related