Blocking and reporting

Blocking stops someone from reaching you on Wyndy, and reporting tells the Wyndy team about a profile that worries you. You can do either from the person's profile or from your chat with them, and they aren't told which one you chose.

Block a sitter (parents)

1. Open the sitter's profile and tap the ⋯ menu.

   You can also open your chat with them and tap ⋯ at the top.

2. Tap Block.

   A sheet titled "Block {Name}" explains: "This will prevent {Name} from interacting with you on Wyndy. You can undo this in your account settings."

3. Tap Confirm Block.

   Or tap Close to change your mind. Once it's done, the app shows "Sitter Blocked!" and "They will no longer be able to interact with your jobs."

What blocking a sitter does

Unblock a sitter

1. Go to Me, then Account, then Blocked Sitters.

   Every sitter you've blocked is listed here. Tapping the line on a blocked profile brings you here too.

2. Tap the remove icon next to the sitter's name.

   The sheet reads "Unblock {Name}: This will allow {Name} to see your jobs."

3. Tap Confirm Unblock.

   The app confirms "Sitter Unblocked!" They can see and apply to your jobs again.

Unblocking doesn't add the sitter back to your Favorites. Add them again from their profile if you want to.

Block a parent (sitters)

1. Open the family's profile and tap the ⋯ menu.

   The menu shows Message (once you have a booking with them), Report and Block.

2. Tap Block.

   The sheet reads "This will prevent {Name} from interacting with you on Wyndy."

3. Tap Confirm Block.

   The app shows "Parent Blocked!" The chat between you is blocked.

The block sheet says you can undo it in your account settings, but the sitter app has no blocked list to do that from. To undo a block, write to the care team from Me, then Help, and name the family.

If you have a booking with this family, blocking them doesn't cancel it. Cancel it from the Bookings tab, and see Cancelling and reliability for how late cancellations count.

Report a profile

Report a sitter or a family when something about them or their messages doesn't feel right. Reporting doesn't block them, so do both if you want them to stop reaching you.

1. Open the profile and tap ⋯, then Report.

   In a chat, tap ⋯, then Report Profile.

2. Tell us what happened.

   The Report Profile sheet asks: "Please let us know why you're reporting this sitter" (or parent). Write it in the box under "Tell us why you're reporting this profile..."

3. Tap Send.

   The button turns on once you've written something. The app confirms "Report Submitted!" and "Thank you, your message has been sent".

Your report goes straight to the Wyndy care team. Nothing is sent to the person you reported.

Report a problem with a job

For a problem with a specific job, use the job itself, so the team knows which one you mean. Parents can open the job and use these:

Each one opens Help with the job already attached. Sitters can write to the team from Me, then Help. See Getting help.

Good to know

• Blocking is quiet. The other person isn't sent a notification.
• A report needs a written reason. The Send button stays off while the box is empty.
• You can report and block the same person.

Questions

Will the sitter know I blocked them?

Wyndy doesn't notify them. They'll stop seeing your jobs.

I blocked someone by mistake. Can I undo it?

Parents can unblock from Me, then Account, then Blocked Sitters. If you're a sitter, write to the care team from Me, then Help.

Does reporting cancel my booking?

No. Reporting and blocking don't change a booking. Cancel it separately if you need to.

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