Lucy N.

About Lucy

CONTACT +712-330-0676 lucianannelson@gmail.com 120 N Proper St., Harris, IA 51345 EDUCATION High School Diploma Harris - Lake Park High School Honor Student Current Student Northwest Iowa Community College Marjoring in Radiology Tech. SKILLS Customer Service Organizational Skills Problem-Solving Time Management Empathy & Patience Communication Work Ethic Team Collaboration Computer Literacy WORK EXPERIENCE RESIDENT ASSISTANT | CNA KEELSON HARBOR | CLINICAL EXPERIENCE I have experience in a nursing home, memory care unit, and in assisted living, where I assisted residents with daily cares such as feeding, bathing, mobility, and treatments. My responsibilities included administering medications, completing accurate charting, performing catheter cares, and following proper procedures. I also supported facility tasks like laundry and room organization. Throughout this role, I communicated effectively with residents and staff and provided consistent, respectful care to individuals with cognitive and physical needs. BARISTA | VOLUNTEER SCOOTER’S COFFEE | DOWNTOWN CHURCH My love for coffee was what inspired me to pursue this career. As the shift lead, my responsibilities included producing quality beverages, providing fast and friendly customer service, and helping maintain a clean, efficient workspace. I also took orders, was in charge of training, operated the register, restocked supplies, and ensured accuracy and speed during service. RECEPTIONIST VILLAGE WEST RESORT OKABOJI This was a very enjoyable job. As the hotel receptionist, I was tasked with welcoming guests, managing check-ins and check-outs, and providing clear, friendly customer service. My responsibilities included verifying reservations, processing payments, answering questions, coordinating with housekeeping, and maintaining accurate guest records. This position also required typical office paperwork and phone calls. DIRECT SUPPORT PROFESSIONAL LAKES LIFE SKILLS This was such an experience, a truly special opportunity I had to be able to work with such vulnerable people who had so much strength. The community of this job is great and working as a team never was difficult. This allowed so much perspective on those with mental illness, mental disabilities, psych disorders, etc.